Responsibilities:

Sales and Customer Relationship Management (70%)

• Engage promptly and professionally with prospective families who inquire about Indigo programs, initiating meaningful conversations that uncover the student’s academic background, goals, and fit for research.
• Conduct structured screening calls that assess the lead’s readiness, motivation, and timeline, while tactfully probing for potential barriers to enrollment.
• Apply a rigorous qualification framework to prioritize leads that demonstrate high intent and alignment with Indigo’s value proposition.
• Serve as the critical gatekeeper for the sales pipeline—ensuring that only well-qualified leads are passed to Academic advisors, enabling higher close rates and better customer experiences.

CRM Management (20%)

• Maintain impeccable Salesforce hygiene, ensuring every lead has up-to-date notes, clear tags, accurate stage status, and documented next steps.
• Proactively manage your lead pool by following up with unresponsive prospects, re-engaging cold leads, and executing timely outreach aligned with marketing campaigns.
• Collaborate with sales leadership to identify drop-off points in the funnel and suggest process improvements that drive conversion.
• Uphold data integrity and reporting standards, enabling the broader team to make smart, data-informed decisions about marketing and sales strategy.

Collaboration (10%)

• Partner with senior sales representatives to ensure seamless handoffs and continuity in the customer journey—from first call through to close.
• Serve as a key voice of the customer by capturing insights from your conversations and sharing trends with product, marketing, and sales leadership.
• Support follow-up from webinars, events, or marketing initiatives—contributing to multi-touch engagement strategies that increase conversion across the funnel.

Expectations:

• 1–3 years of experience in sales, admissions, or a customer-facing role
• Strong communication skills—both verbal and written
• Detail-oriented with a high bar for data hygiene
• Familiarity with Salesforce or other CRMs is a plus
• Passion for education and belief in Indigo’s mission to democratize access to research opportunities

About Indigo Research:

Indigo Research is an online research program that opens up research opportunities for high school students and graduate students, under the guidance of mentors from top universities worldwide.

We pair ambitious, curious, and highly-motivated students with top professors, PhDs, and Master’s candidates to transform their academic passions into publishable research and help their applications stand out.

Indigo Research is a part of Crimson Education – the world’s most successful college admissions company and leader in education technology and student success. The company has grown from 3 to over 500 full-time employees in the last 9 years, with more than 2500 staff who provide expert support to students aspiring to gain admissions to the Ivy League, Oxbridge, and other world-leading institutions.